In our continuing efforts to provide helpful and user-friendly online information through our website EllimanPM.com, we have added some new features to improve your experience. Our new Properties section lists all 350 properties in our management portfolio, featuring photos and links to complete background and contact information to each one of them. Just click on the building and you will be taken to an information page with names, phone numbers and email addresses of everyone who works with that property.
We also have a new Mortgage service association with Citizens Bank, which streamlines the process for mortgage applications, and also offers an application discount. Click the DE Mortgage link at the bottom of any page of our website for more information.
In addition, we have updated our Pay Online portal, and encourage all residents to sign up for online payments and e-billing. As an extra incentive to choose this easy payment option, everyone who is signed up for online pay and e-billing will be entered into a drawing to win a $100 gift card, as our New Year’s Thanks.
Our new PROPERTIES page provides complete description, contact info and application forms for all the buildings in our portfolio.
It has been over two years since DEPM has implemented our online resident payment portal and the response has been dramatic and positive. Over 99% of our buildings have enrolled and are using the system, and we have achieved an overall usage rate of close to 30% of all residents with a monthly dollar volume of over $27 million.
To recap the specifics of the program, residents who enroll in this optional plan can easily pay their rent, maintenance, common charges or any outstanding balance with an electronic check or a credit card payment through a secure website. Residents can set up
recurring payments as well as make onetime payments at any time. If payment is made by credit card, the 2.5% service fee charged by and paid directly to the credit card company is paid by the resident. In addition, residents are able to view their account balance and payment history online. If a resident’s transaction is unable to be processed due to insufficient funds, they will be charged a $5 fee. The standard fee to your property for this service is $50 per month.
Going forward we would like to partner with our Boards to encourage and increase the usage and adoption rate and feel that increased penetration would benefit all parties. The certainty and expediency of online collection not only improves your building’s cash flow but also allows residents to plan accordingly for their monthly obligations. If you would like
specific usage and payment rates for your property please reach out to your Account Executive for that confidential information. Over the next few months we will be communicating with residents through email, bill insertion pamphlets and flyers that can be displayed in building lobbies to encourage participation. If you feel that your building needs a more personal touch, please reach out to us at firstname.lastname@example.org and inquire about a possible lobby event that could be hosted by DEPM to help new users sign up or to answer any questions.
Join our DEPM ‘going green’ movement: sign up to receive your monthly statement via email, and pay electronically. To sign up for our e-bill service, email us at email@example.com and include your full name, your eight-digit account number as it appears on your monthly statement, and your email address. You will receive an email
confirmation once your account has been updated.
To pay online, just go to ellimanpm.com and click on the Make Payments link, which will take you to our partner, RentPayment.com, the largest payment processor in the real estate industry. Once you have set up your account, you can log in with your own
user name and password, and choose your payment options. Use the “e-check” option to make your payment directly from your bank account free of charge. Or
pay by credit or debit card, using Visa, MasterCard or Discover for a 2.5% service
charge. Either way, you can pay monthly or set up automatic payments. You can
even set up payment reminders to be sent to you by email or text message. You
can view your open balance right from the website any time you want. For more
information visit the RentPayment FAQ section located on the top menu of our
website at bit.ly/19WAt.
Join the “green” revolution, and reduce your paperwork: pay your monthly bills online, and receive your bills via email.