Business Credentialing Services Ensures Vendor Insurance Compliance

How many contracting jobs are underway each day in your building? There may be an
exterior maintenance company working on the façade, a unit owner renovating a kitchen, repairs being made on the boiler, an installation going in on a rooftop deck, and
potentially a host of others at any given time. Verifying that every vendor, contractor, sub-contractor, supplier and service provider working on your property has proper insurance certificates in place can be a non-stop task. Obtaining, filing and tracking these important documents is a time-consuming prospect, yet one that is essential in order to protect the property and all its residents from risk.

DEPM has begun working with Business Credentialing Service (BCS), a risk management company that screens vendors to ensure that they are in compliance with all of DEPM’s requirements BEFORE they begin any work. Requirements may include a
Certificate of Insurance detailing the compliant policies and limits, a Hold Harmless Agreement between the contractor and DEPM, a copy of the contractor’s W-9, a Contractor’s License if they are required to carry one in New York State, the company’s
Federal Employer Identification Number, and Office of Foreign Assets Control watch list
screening.
We are continuing to expand our database of vetted suppliers, contractors and vendors—all of whom pay an annual fee to BCS, so this service does not add to your
building’s expenses—and intend to require all businesses working in DEPM buildings to
be certified by BCS. Your property manager is working with our executive management
team as we continue to implement and expand this important new service.

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Nick Zoppi of Building Credentialing Services addressed DEPM’s managers at our June in-house Seminar to explain how BCS can help protect client buildings when hiring contractors.

Co-op/Condo Tax Abatement Deadline Approaching Fast

DEPM has submitted to the NYC Dept. of Finance information on all new unit purchases that occurred in 2016 through January 5, 2017 for our co-ops and qualifying (ie: non-421a) condos. Now is the opportunity for any unit owner whose resident status has changed to primary and currently meets the requirements for the tax abatement program to update their status.
If you feel that your unit should have received the abatement in 2016 but did not, please contact your Account Executive in writing, phone or email as soon as possible and we can submit the corrected information on your behalf. The deadline for making changes to your apartment status for the 2016/17 benefits is February 15, 2017 and for 2017/18 benefits the deadline is March 31, 2017. Please visit the City’s website at nyc.gov/ccabatements for more comprehensive details on this program.
In addition, there have been some changes in the STAR abatement program. New applicants who qualify for Basic or Enhanced STAR should now register with New York State instead of applying with the NYC Dept. of Finance and will receive their STAR credit in the form of a check rather than a property tax abatement.The STAR hotline number is 518-457-2036. Or visit the City’s STAR info page at on.nyc.gov/2k9MmJZ

Douglas Elliman Property Managers Receive Awards from NYARM

The New York Association of Realty Managers (NYARM) has given top honors to two of Douglas Elliman’s managers: Declan Hennessy has been named Resident Manager of the Year, and Peter Rufli is being honored for his management of Emergency Response Teams. Both men will receive their awards at a reception on December 6th, following the NYARM Expo.

Declan Hennessy is Resident Manager at 1016 Fifth Avenue, a 55-unit co-op built in 1926, where he has worked for 23 years. Peter Rufli has been Resident Manager at 784 Park Avenue, a 65-unit co-op, since 2005, and teaches courses at the Community Emergency Response Team (CERT) organization.

“My Dad died in an accident when I was 11,” says Peter, who grew up in Ireland, and came to the States in 1985. The tragic event led him to begin emergency training at the age of 12, and by age 14, he had saved a life.

“I was on the beach in Ireland with my mother,” he explains. “A girl fell and hit her head and was drowning.” His mother rushed to get him, and he was able to resuscitate the girl. At 17, Peter saved a man injured in a motorcycle accident, who turned out to be one of his best friends. And he’s been an active first responder, search and rescue specialist, and emergency response instructor ever since.

After attaining the Irish championship in javelin and travelling the world with his team, Peter came to the US in his 20’s and started in the property management business as a super. Today he manages one of Manhattan’s premier properties.

In the courses he teaches, his students—who include property managers, NYC Parks Department employees, even Medical Doctors—are trained in medical response, search and rescue, personal safety, nuclear, chemical and biological weapons safety, and “cribbing”—how to safely remove heavy objects from on top of a person, and safely extricate them.

Peter credits DEPM Vice President Elly Pateras and Manager Casey O’Connor with ensuring that 784 Park Avenue receives top-notch management. “I enjoy helping the shareholders with any emergencies or even small tasks that they need assistance with 24/7,” he says. “It’s like being the Mayor of a small town: my staff are the service employees, police and security of the building; the shareholders are the constituents, and my board of directors are the oversight committee.”

When he’s not managing 784 Park Avenue or teaching at CERT, Peter spends time with his family; he has a daughter at the Berklee College of Music in Boston, and twin 15-year-old boys.

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Peter Rufli, Resident Manager at 784 Park Avenue and Emergency Response Teams award winner, with elevator operator Irvin Torres and doorman Edward Keever.

Declan Hennessy also grew up in Ireland, raising cattle on a dairy farm in County Cork. He came to the US 29 years ago, and after working as a manager in Queens, moved to 1016 Fifth Avenue 23 years ago. Douglas Elliman came on as property managers at the same time, and they’ve been a team ever since.

“So much has changed in the management industry since then,” he says. “And they’re all good changes. Now, the Resident Manager is part of the management team, not just an on-site agent. We used to go to the office regularly, but now everything is done by email and on the computer.
“This is the best job in the world,” says Declan. “We have unbelievable residents. And our manager at Douglas Elliman, David Dreyfus, is the best in the business.” He also has high praise for the building, which was built in 1926, and features “one of the most beautiful lobbies in the City,” he says. Ornate wrought iron and brass doors flank the entryway, while elaborate marble lines the walls. The ceilings feature molded plaster designs, and the façade is hand-carved with statuary and architectural details.

Declan is a past president and active member of the Emerald Guild, a close-knit networking and support organization for supers, resident managers and other building employees. “When I came over from Ireland, the Guild was like a community. It’s a great organization, and they take care of their members.” He still has lots of family in Ireland, and continues to visit frequently. After five generations, they still maintain the dairy farm in Cork. He and his wife have a 19-year-old son attending college in Boston, and twin daughters aged 15.

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Declan Hennessy, Resident Manager of the Year, at 1016 Fifth Avenue, with doorman Patrick Paradiso and Sean Mollahan.

Founded in 1911, Douglas Elliman Property Management is one of the oldest and most respected firms in New York, providing clients with the volume discounts only a large firm can offer, combined with personalized service and attention to detail. For more information about DEPM, visit ellimanpm.com or call 212-370-9200. For more information about NYARM’s property management education, information and peer networking programs, visit nyarm.org.

 

As Seen In…

The July/August issue of Habitat Magazine features our own CFO Harris Bornstein with some sage advice. He discusses how DEPM helps our managers respond quickly to their clients needs while balancing the demands of a 24/7 job.

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Don’t Risk Fines: Follow Rules Regarding Short -Term Renters

Many buildings have encountered issues with short-term rentals by unit owners, through websites such as airbnb.com. Some owners have listed their apartments and host a steady stream of visitors staying for a few nights or a week at a time. This can be a lucrative business for anyone with prime New York property who doesn’t need to live there on a daily basis, but it is also illegal. Such rentals violate New York City’s Multiple Dwelling Law, which bans rentals of less than 30 days, unless the unit owner or leaseholder is also staying there. They also violate the City’s Real Property Law, which requires that renters get the landlord’s consent before taking in a sublettor.

In addition, short-term rentals are against the house rules in most buildings. Many co-ops and condos have implemented rules specifically prohibiting this type of rental. Some have levied large fines for breaking the rules. “Our condo nes owners $1,000 for listing their apartments on airbnb.com or operating a similar type of rental business in their units,” says one Midtown Board President. “This new policy seems to be working. Before we had this penalty in place, some residents were literally renting out their units every night of the week, resulting in a parade of unknown individuals coming in and out of the building.”
If your building is grappling with the short-term rental problem, be sure that rules are put in place, fines are implemented, and residents are informed of the new policy. In most cases taking such action will solve the problem.

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Short-term renting is a tempting form of income for apartment owners. But it is also illegal. Board should put rules and fines in place.

Avoiding Noise Disputes

Most of us live with neighbors a mere few feet above and below us and possibly even a few inches from side to side. It’s likely that at some point we’ve had noise issues, even though we tend to think of ourselves as the ‘disturbee’ rather than the ‘disturber.’ All multi-unit dwellings have established rules that boards and managers work hard to communicate to all residents, and enforce throughout the property.

“Our building requires that 80 percent of all apartment floors are covered with carpeting or area rugs,” says one East Side Board President. “If you choose to have exposed hardwood floors instead, owners can install foam or other sound insulating material between the underlayment and the flooring.”

Boards and managers need to be sure that all residents are aware of the house rules regarding noise. This includes sound abatement requirements as well as neighborly basics such as “quiet hours.” Many buildings request that noise levels from parties, music, television, etc. be kept to a minimum after 10 pm, for example.

Circulating a list of house rules periodically to all residents—including both unit owners and sublettors—is a wise idea. Informing residents of scheduled renovation work or other contracting jobs can also help minimize the impact of short-term noise from such projects. For example, if a building resident is planning to do redo their kitchen or install a new bathroom, let the neighbors know the expected dates of the work, so they will be aware that there will be some noise and inconvenience, but they’ll know that it won’t last too long. Or if the building or the City needs to do some sidewalk or street work out front, requiring jackhammers, let residents know what timeframe to expect. It’s easier to live with a noise problem if you know it’s temporary.

By ensuring policies are disseminated to building residents and addressing noise complaints via a clear and open line of communication, managers and boards can minimize the sort of disturbances that upset people living in our properties.

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Most of us live with neighbors a mere few feet above and below us. It’s likely that we’ve had noise issues at some point.

 

We Welcome New Properties to Our Portfolio

By Jim O’Connor, President

Dozens of properties have joined the DEPM portfolio in the first few months of the year, and we are delighted to welcome them to our unique brand of property management, enhanced by the wealth of knowledge we have gained in more than 100 years of service.

We are thrilled to welcome so many new properties into the DEPM management portfolio. There’s no question that what sets our service apart from other companies is our people. We have the best managers on our team, and they stay with us for years; sometimes for decades. A full 180 of our 240-plus employees have been with the company for over 15 years. Along with our recent growth, we have hired a number of excellent new managing agents who have been blending in beautifully with our existing team.

Just last month, Co-op City, the largest cooperative housing development in the world, brought DEPM on board to help manage the 15,372-unit property, consisting of more than 35 high-rise buildings on 320 acres in the Bronx.

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Welcome Co-op City! The largest cooperative in the world recently joined the DEPM portfolio.

Located in the East 50s overlooking the East River, 25 Sutton Place South also recently switched to Douglas Elliman Property Management. Built in 1959, the 320-unit co-op is perched above the FDR Drive, providing unobstructed river views, as well as a beautifully landscaped garden where residents can sit and enjoy the outdoors while watching the passing boats.

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Welcome 25 Sutton Place South, a 320-unit co-op on the East River.

The range of new properties that have joined the DEPM portfolio runs the gamut from luxury pre-war properties like 1160 Park Avenue to new buildings on the far West Side and Downtown; from the Bay Club Condominium in Bayside, Queens to the leafy townhouse enclave of Brooklands in Bronxville.

While the DEPM management team is proud of the current growth of our organization, we are equally proud of the long-term relationships we have maintained since the company was founded in 1911.

One of our oldest clients is 911 Park Avenue, where Board President Michael Rankowitz says, “In the 51 years that Douglas Elliman has managed our property, we have always been impressed by their professionalism and attention to detail. While much has changed since 1965, one thing we can always count on is that our Park Avenue co-op receives the service and attention we need from our management team.”

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911 Park Avenue has been with DEPM for over 50 years.

As one of the City’s largest management firms, DEPM provides central purchasing of supplies, insurance and energy to help our clients control costs. Each building is assigned a financial analyst to work on budgets and investments. The firm offers mortgage, closing and brokerage services through its other divisions. But above all, it is our breadth of experience and longevity in the business that truly sets DEPM apart. For more information, contact me directly, DEPM President Jim O’Connor at 212-370-9200 or info@ellimanpm.com.