City Code Compliance Update

Keeping up with New York City’s ever-changing building regulations is a full-time job. That’s why our compliance department is constantly on top of new Local Laws and other safety issues that impact the properties we manage. Due to the expansion of the City’s façade inspection regulations, properties need to inspect and repair their exteriors on a regular basis to ensure the safety of balconies, parapets, brick, stone and other materials that overhang the sidewalks.

The City’s Benchmarking program continues to expand in an effort to reduce carbon emissions throughout the five boroughs. Starting in 2020, buildings will be given “grades” from A to F, based on how energy efficient they are. These ratings may impact property values, adding to the incentive to improve energy conservation efforts in areas from lighting to heating and air conditioning.

Another new City regulation requires that all automatic elevators have “door lock monitors” installed and operational by January 1, 2020. The purpose of the monitors is to prevent elevators from operating unless the all the doors are closed on every floor of the elevator shaft. It also prevents the exterior elevator doors from opening if the elevator cab is not at that floor. The new safety requirement is designed to prevent anyone from being caught in an elevator door while the car is moving, or from falling into an open elevator shaft.

At Douglas Elliman Property Management, client safety and building compliance are of paramount importance. Your building manager is working to ensure that your property meets all City regulations. If you have any questions about building code compliance, don’t hesitate to contact your manager or our office at 212-370-9200.

Top of the Woolworth building

New regulations from the Department of Buildings—from façade maintenance to elevator safety—are designed to protect residents and avoid accidents.

New NYC Local Law Addresses Elevator Safety With 1/1/20 Deadline

The latest update to the NYC Department of Buildings Elevator Code requires that all automatic elevators in the City have “door lock monitors” installed and operational by January 1, 2020. The purpose of the monitors is to prevent elevators from operating unless the all the doors are closed on every floor of the elevator shaft. It also prevents the exterior elevator doors from opening if the elevator cab is not at that floor. The new safety requirement is designed to prevent anyone from being caught in an elevator door while the car is moving, or from falling into an open elevator shaft.

Depending on the type and age of the elevators in your building, the cost of this upgrade may be minimal or substantial. Elevators installed since 2009 probably already have door lock monitors in place, which may or may not be activated. If they have not been activated, the adjustment may be a relatively simple software or hardware update. If your elevators were installed prior to 2009, the fix will be more complex and considerably more expensive. Generally, the cost to install door lock monitors can run between $10,000 and $30,000 per elevator, depending on the complexity of the installation.

We are working with all our client buildings to ensure that they meet this important safety requirement within the City’s timeframe. Installations must be done by a licensed elevator service company. Permits are required, and plans must be signed off by a licensed engineer and filed with the City. The Department of Buildings must also visit each building and test every elevator before it is considered in compliance with the new law. Failure to comply can result in fines and elevator shut-downs.

At Douglas Elliman Property Management, client safety and building compliance are of paramount importance. Your building manager is working to ensure that your property  meets all City regulations. If you have any questions about the new elevator requirements, don’t hesitate to contact your manager or our office at 212-370-9200.


NYC regulations require that all automatic elevators be equipped with door lock monitors by January 1, 2020.


DEPM’s Closing Department is Dedicated to Helping Clients Through the Maze of Buying, Selling and Leasing

By Ian Mayglothling, Director, Closing Department Ian Mayglothling new High

The Douglas Elliman Closing Department is comprised of 14 Transfer Agents, 2 Closing Coordinators, 2 Administrators and 1 Lease Renewal Coordinator. The Department assists applicants and current owners with a variety of transactions such as sales, sublets, transfers of ownership and refinancing requests.

Transfer Agents are the main point of contact and assist applicants and their representatives throughout various transactions.  They offer guidance regarding individual building requirements and policies and how best to meet them. Because communication is key, our agents acknowledge the receipt of a package within 24 hours, and notify the relevant parties of any missing or deficient items no later than 7 business days after receipt.

Once a sale has received Board approval, Douglas Elliman’s Closing Coordinators take over.  Our Closing Coordinators communicate with the parties to schedule all in-house closings, ensure that all necessary documents and materials are in place, personally attend all closings and handle all of the post-closing work necessary to finalize the change of ownership in the building’s records. The support our Closing Coordinators provide to our Transfer Agents is invaluable as it allows our Transfer Agents to focus specifically on assisting our clients to navigate sometimes complex Board approval processes.

Douglas Elliman’s Closing Department is somewhat unique in that we have a dedicated Administrative team that supports the Transfer Agents and Closing Coordinators. The support the Administrative team provides allows other members of the Department to more easily focus on their primary responsibilities without distraction.

Recognizing that lease renewals are a vital part of Property Management, Douglas Elliman has a dedicated Lease Renewal Coordinator whose main function is to track expiring leases, generate lease renewal notices, process lease renewal requests and keep Douglas Elliman’s Property Managers up to date on the status of lease renewals in each managed property.

Douglas Elliman Property Management embraces new technology companywide and the Closing Department is no exception. Over the past few years, we have moved to a secure online platform that allows buyers, sellers, tenants and owners to complete and submit applications electronically and pay any required fees electronically. In addition to eliminating the need to print and deliver hundreds of pages of documents we are easily able to ensure that all fees are collected before a transaction moves forward.

Buyers, sellers, owners, tenants and brokers are able to collaborate remotely and securely from any location to complete and submit applications to the Douglas Elliman Transfer Agents. Client Boards can then review applications digitally from any location with each Board Member having their own unique and secure login credentials.  The platform displays applications in a very clean and user friendly manner that allows for easy navigation through the use of a series of bookmarks.

Douglas Elliman’s Closing Department works diligently to ensure that our clients receive expert service, attention to detail and the benefit of years of experience to handle each transaction properly and efficiently.

We look forward to assisting you.


Douglas Elliman’s Closing Department works diligently to ensure that our clients receive expert service, attention to detail and the benefit of years of experience to handle each transaction properly and efficiently.

Douglas Elliman Property Management Ranked #1 in NYC

DEPM has been ranked #1 among Residential Property Managers in New York City. This year’s rating by The Real Deal Magazine is based on independently researched data provided by the NYC Department of Housing Preservation and Development.

Two years ago, Douglas Elliman won the Holy Grail of property management assignments: Co-op City. With 35 buildings and 15,000 units in the Bronx, the Mitchell-Lama project is the country’s largest cooperative housing complex,” reports The Real Deal, adding, “Douglas Elliman Property Management, which took the top spot with 28,022 units, is part of the residential brokerage giant (Douglas Elliman) with 113 offices across the country. In Manhattan, Elliman scored several new high-end condo developments, including 150 Charles Street, 215 Chrystie Street and 111 Murray Street.”

As we continue to add new properties to our portfolio, our ability to pass along valuable volume discounts to all of our client buildings brings more value than ever to our boards and residents. We are thrilled to be ranked #1 in NYC and we are dedicated to maintaining our reputation for offering the best property management in the industry. Since 1911, DEPM has been focused exclusively on the business of property management. Our managers have the experience and expertise to handle any issues that arise, from the most basic budget planning to the most complex property upgrades and maintenance issues. To read the full article at The Real Deal, click on this link: Deal 2018

Financial Technology Benefits Our Boards and Owners

By Harris Bornstein, Chief Financial Officer, Douglas Elliman Property Management Harris Bornstein

It’s a very exciting time to be involved in Financial Technology here at Douglas Elliman Property Management. We deliver a variety of online services to our residents, Board Members and property vendors to make their financial transactions easier, faster and more secure than ever. These technology improvements have also reduced waste, by moving from paper to digital delivery.

We are well on our way to transitioning all of our 45,000 apartment residents from mailed invoices and check payments to online billing and e-payments. This digital system eliminates the processing, printing and mailing of monthly bills and also allows residents to pay their monthly fees instantly from anywhere, with no mailing fees, at any time of the day. As a result of these measures, we have reduced the waste stream by over 20,000 pieces of paper per building per year.

In addition, board members and owners can view financial statements and activity online anytime, anywhere, from their own computers. This offers the benefit of optimizing cash flow by being able to see income and expenses in real time. When it comes to approving and authorizing payments on building invoices, board members can do it all by using our online portal with redundant levels of authorizations and security. We maintain bank protocol systems to ensure that your property’s financial data will always remain secure.

Our suite of online financial systems offers an increased level of control and transparency to our residents and boards, while helping them save time, reduce waste and avoid costs. Instant digital information sharing allows board members to securely review financial information on their own schedule, while residents have more flexible options for payments and account maintenance.

NYC to Rate Your Building’s Energy Efficiency

Under the new Local Law 33 of 2018, New York City will begin to assign letter grades to buildings rating them on their energy usage, and by 2020 that information will become public.  Under the City’s expanded “Benchmarking” regulations—set out in Local Law 133 of 2016—owners of all buildings over 25,000 square feet must report water and energy consumption annually through the City’s online portal ( Failure to report can carry fines of up to $2,000 per year.

The City will use the reported information to create metrics to track and compare the energy efficiency of similar buildings, and ultimately will release a rating for each property, which will be available to the public. A better rating will have a positive impact on property values, giving owners an incentive to take action to cut back on water and energy consumption, as part of the City’s goal to reduce greenhouse gas emissions by 80% between 2005 and by 2050.

We at DEPM care deeply about energy conservation and have instituted many improvements in our client buildings, including converting boilers from oil to gas, replacing incandescent lights with energy saving LED lights, installing new windows and more. Our managers are working with all their properties to implement conservation initiatives and to prepare for the energy grades. For more information on the City’s Benchmarking program, visit


New York City will soon begin giving out letter grades to all buildings over 25,000 square feet, rating their energy efficiency. This “Benchmarking” info will become public in 2020, and could impact property values. Now’s the time to to implement energy-saving programs in your property.

Get Your Smoking Policy in Place By the August 28 Deadline

The deadline for compliance with NYC’s new “Smoking Policy Law” is August 28. As part of Mayor de Blasio’s efforts to curb smoking and tobacco use, Local Law 147 requires that all multi-unit residential properties must create and distribute a smoking policy. Designated smoking areas must not be in conflict with existing City regulations, which prohibit smoking in enclosed areas of public places. That includes the common areas of your building, from the lobby to the hallways, stairwells and elevators. Your policy can designate an outdoor smoking area, such as a rooftop, as long as the City allows it. According to the City, disclosing a building’s smoking policy will help tenants and purchasers make an informed decision about whether or not they want to live in a building.

When creating a smoking policy, the building needs to address where smoking is prohibited as well as where it is allowed. In order to ban smoking entirely, or prohibit smoking inside apartments, a vote by a supermajority of unit owners or shareholders is required and the bylaws or proprietary lease must be amended.

A copy of the policy must be distributed to all building residents and unit owners or posted in a place visible to all who live in the building. Failure to create and distribute the smoking policy by the August 28 deadline can lead to building penalties. Our managers have sample policies that boards can review, which can be modified to meet your building’s needs. Keeping the policy simple and straightforward, while addressing issues such as where smoking is allowed, rules for disposing of butts, and house rules about odors, will help minimize any confusion or pushback from residents.


New City regulations require all multi-family dwellings to create, distribute and implement a building-wide smoking policy. The deadline is August 28 to avoid potential fines or penalties.

The Lower Cost of Green Initiatives: New City, State and Federal Incentives

If your building has been considering installing a solar energy system, now is the time to put that plan in to action. Newly expanded incentives, including City property tax abatements, Federal and State accelerated depreciation, Federal tax credits, and NYSERDA grants, can make these efforts truly affordable going in, and can significantly reduce your payback period.

At one of DEPM’s managed properties, the owners were interested in the environmental benefits of installing solar panels on the roof. They also wanted to know what financial incentives were available for such a project, and what the payback of the investment would be. Management contacted Solar1, a non-profit organization promoting conservation through solar energy, who provided a free feasibility study for installing solar panels. After reviewing the results of the report, the owners decided to solicit bids, choose a contractor, and move ahead with the project.

The decision was made to install panels on several buildings in the complex. The initial cost of the installation will be reduced by over 80% after all the incentives are received, including a four-year City property tax abatement, Federal and State accelerated depreciation, and a state-funded discount on the purchase price. The complex expects to achieve payback on the investment in just three to four years

Installing solar panels will provide the owners with an estimated net savings of $1.1 million over the system’s 25-year life. The solar panels installed on these eight buildings will provide approximately 40% of the development’s common area electricity, reducing operating expenses and increasing net operating income. In addition, the installation will eliminate an estimate 5 million pounds of carbon dioxide emissions; according to the EPA, that’s the greenhouse gas equivalent to planting more than 59,000 trees!

Multifamily Solar Array

In addition to reducing operating expenses and providing tax benefits to the property and unit owners, this solar project will provide tremendous environmental benefit. Photo courtesy of Solar1


A Busy Day at the Co-op & Condo Expo

Last week many members of the DEPM team attended the Cooperator’s Co-op & Condo Expo at the New York Hilton in Midtown Manhattan. It was a day spent meeting and talking to dozens of board members and apartment owners about their management concerns and questions.

Hundreds of visitors streamed into the three-story Expo space to meet vendors, learn about the latest products and services, attend educational seminars, and visit the free advice booths for a chance to speak to professionals about their current property issues. Douglas Elliman was positioned right near the main entrance, the perfect spot to view all the action and greet attendees.

It is always a pleasure to have the opportunity to chat with current and prospective clients, and to hear about the challenges that boards and residents are facing in their buildings. With so many new technologies developing to help run buildings more efficiently, this is a great time in our industry to help properties improve their operations and the quality of life and services for all residents. At Douglas Elliman Property Management, we strive to offer our clients the most up-to-date services available, from online financial statements, budgeting and invoice approval, to a pre-screened database of approved vendors who are licensed, insured and certified to work in our buildings. Since 1911, DEPM has been dedicated exclusively to property management, providing the best services in the City. That’s why so many of our clients and managers stay with us for decades.

Thank you for stopping by! And if you couldn’t make it this year, we hope to see you at the Expo next spring. We look forward to speaking with you about your property management needs. Please call us at 212-370-9200.

Below: Manager Melissa Bass, Senior VP of Accounting Sara Geirloff, Manager Yury Forde, VP of Management John Janangelo, Manager Karel De Boer, Administrative Assistant Mallika Rasicott and Assistant Manager Daniel Kilduff welcoming visitors to the DEPM Booth at the Co-op & Condo Expo.


Come Visit Us at the Co-op & Condo Expo

If you want a full day of information on all aspects of co-op and condo ownership and management, come visit us at the Cooperator’s Co-op & Condo Expo on Thursday, April 26th. The Expo takes place at the New York Hilton on Avenue of the Americas and 53rd Street, and runs from 9 am to 4:30 pm. Attendance is free, and you can register online at More than 300 exhibitors will be there with information on everything from property management to energy-saving products to a full range of products and services for your property.

In addition, there is a full program of educational seminars, on topics ranging from air rights to underlying mortgages, “smart” homes to legal issues. All seminars are free, and you can view the schedule at

We will be located on the main floor, right in front at Booth #200. We looking forward to seeing you there and discussing your management needs, questions and concerns.

Floor Plan