Property Management for the Long Term: Keeping Managers and Customers for Decades

By Toni Hanson, Vice President and Senior Managing DirectorToniHanson

“We’re going to have to give you a new managing agent.”

Those words send a chill up the spine of even the most seasoned board member, and we understand your fears. At Douglas Elliman Property Management, we know that it is the relationship between the board and the manager that makes a property tick, and why we always try to keep that relationship working well as long as we can.

At DEPM, we don’t see a management position as a stepping-stone to another job; management is treated as a career.  That is why so many of our managers stay with us for so long, many of them for decades. In fact, DEPM has the size and strength to provide stability and the best possible working environment, which is highlighted by the fact that nearly half of our employees have been with us for over 15 years.

Our managers receive the best tools in the industry, like DEPM+, which enables all managers and boards to access to the details of each property through a secure internet or phone connection. We provide Continuing Education opportunities to our on-site building staff and our resident managers as well as our managing agents.  This keeps each member of your management team up to date with the latest trends and issues occurring in the real estate industry.

At Douglas Elliman, property management has been our focus for over 100 years. Our portfolio of 350-plus properties includes some of the finest buildings in New York, staffed by some of the most experienced professionals in the industry. In fact, there is almost nothing that might happen to your property that our professional team has not experienced and dealt with before.

From Local Law Compliance—even new laws that seem to spring up each year—to Financial Analysis to Electronic Statements, we at DEPM provide great depth and oversight for all of our clients. And since we have one of the largest Closing Departments in New York, we are fully versed in every facet of property management.

That depth of experience leads boards to stay with us year after year. We have more than one property that has been with us for over 50 years. And the reason they do is because we provide them with hands-on, expert property management, a real understanding of the problems they face on a daily and annual basis, and the best managers in the business

Michael Rankowitz, Board President of 911 Park Avenue, says, “In the 48 years that Douglas Elliman has managed our property, we have always been impressed by their professionalism and attention to detail. While much has changed since 1965, one thing we can always count on is that our Park Avenue co-op receives the service and attention we need from our management team.”

911 Park

For over a century, Douglas Elliman has managed the finest properties in NYC, some for as long as 50 years.

We work diligently to maintain the manager-board relationship, and to offer our buildings a wide range of services, from budgeting to capital improvement oversight to discounts on each product we purchase for them. When you become a member of the DEPM professional network, either as an employee or as a client, you stay with us for a good long while—and we wouldn’t have it any other way.

Call Jim O’Connor, President of DEPM, at 212-370-9200 and see how we can help manage your property for the long term.

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